Price Match Policy

At Pet Chemist Online, if you happen to find a cheaper price on a stocked item that is able to be supplied by us, then we'll match the price, subject to the terms and conditions outlined below.

Prescription Medication & Pharmacy Products

As we do not sell and do not offer to sell any products that can only be sold in a pharmacy or by a pharmacist (Pharmacy Products), if you happen to find a cheaper price on any that can only be sold in a pharmacy or by a pharmacist , let us know and we’ll make that known to the dispensing pharmacist. If the dispensing pharmacist is willing to match the price, then we can apply that to your transaction. Any price match on Pharmacy Products cannot be applied to transactions that have already been processed.

Retail & Over-The-Counter Products

The following price match guarantee only applies to products that can be supplied by us (Pet Chemist Online). This does not cover any products that can only be sold in a pharmacy or by a pharmacist.

  1. If you would like to purchase a retail product from Pet Chemist Online, and find a lower price on an identical product elsewhere, let us know prior to processing the transaction and we will apply the price match manually.
  2. Approved price matches only apply to future transactions with Pet Chemist Online. The transaction must also be completed within one business day of the approved price match.
  3. Price matches cannot be applied after the transaction has been processed.
  4. We will match the price of our competitors based on product price only. Our price matching policy does not extend to discounts, sales, promotions, shipping, coupons, gifts with other purchases and membership discounts.
  5. The competitor's product must match Pet Chemist Online's product exactly. The competitor's product must be authentic and made by the same manufacturer; the same brand, size, quantity and colour; shipped from the same country of origin; and new and not close to or past its used by date.
  6. The competitor must only deal in Australian currency.
  7. The competitor must not be a group buying, flash sale or deal website; must not be a stock liquidation store; and must not be a seller on eBay, Amazon or a similar discount marketplace.
  8. The competitor's product must be in stock at the time of the price comparison.
  9. Pet Chemist Online expressly reserves the right to refrain from price matching where this would result in a sale below the Pet Chemist Online into store landed cost price.
  10. Pet Chemist Online expressly reserves the right to refrain from price matching where our price would be lower if you take into account the cost of shipping.
  11. Our price match cannot be used in conjunction with any other offer, including, for example, free shipping.