Shipping Information

How much does shipping cost?

Shipping to anywhere in Australia for small orders under 0.5kg (most orders of medication) costs $6.95 for Australia Post eParcel Parcel Post (Standard Shipping) and between $7.10 and $8.35 for Australia Post eParcel Express Post (Express Shipping).

For larger or heavier orders and orders with cold chain shipping goods, shipping costs are calculated on distance (leaving Tweed Heads, NSW 2485), weight and special conditions, and a quote can be obtained in the shopping cart prior to checkout.

Free or discounted shipping with orders over $99

Pet Chemist offers free Standard Shipping on orders over $99 for small packages under 0.5kg. Pet Chemist also offers discounted Express Shipping of $3.95 on orders over $99 for small packages under 0.5kg.

Pet Chemist offers a discount of $6.95 on Australia Post eParcel Parcel Post and Fastway delivery options for orders over $99 - this includes all packages weighing more than 0.5kg.

Free or discounted shipping only does not apply to special shipping orders, including Cold Shipping which costs a flat rate of $9.95. Cold Shipping can only be offered for packages weighing less than 1kg.

Processing & Dispatch Times

In-stock items ordered before 5pm on a weekday are generally dispatched the following business day, while in-stock items ordered after 5pm are generally dispatched within 48 hours. In-stock items ordered on weekends and public holidays will generally be dispatched the next business day.

Please let us know by calling us on 1300 000 738 if you need medication urgently, as we can rush through orders if required. Urgent orders for same day dispatch may involve a Priority Order Surcharge of $4.95.

Delivery Times

Delivery time depends upon the method of delivery you select - either Standard Australia Post, Express Australia Post or Fastway. Delivery of orders can take between 2-6 business days on average when delivering to metro areas, while delivery to rural areas may take longer.

For an estimate on Australia Post delivery times, please see the following link and enter Tweed Heads, NSW 2485 as the "From Address" and enter your address as the "To Address": AusPost Delivery Estimate.

Please see the following link for delivery time estimates for Fastway from our dispatch centre: Fastway Transit Times.

Shipping Refrigerated Items

Refrigerated items are sent in insulated packaging with ice gel packs. Refrigerated items are dispatched Monday to Wednesday only to ensure they reach their destination whilst still cold. We strongly recommend only sending refrigerated items to postcodes within the Australia Post Express Post next business day network.

What happens if my order is lost or damaged?

We recommend choosing shipping insurance on all forms of delivery. This will allow you to be compensated if there is any direct loss or damage arising out of the misdelivery, delayed delivery or failure to deliver the order, or any damage to the goods in delivery. If shipping insurance is not chosen, we will not be liable under any circumstances for any loss or damage, whether direct or consequential, arising from events beyond our control.

Returns of Prescription Medication

By law prescription medication cannot be re-sold after they have left the pharmacy premises. As such, refunds are not available for unused medicines once they have been supplied by the pharmacist and dispatched. Please take this into consideration when deciding on the quantity of medication to order, as orders of medication cannot be cancelled once they have been supplied by the pharmacist and dispatched.