Shipping Information

Extended Delivery Delays

Australia Post, Aramex (Fastway) and other delivery providers are experiencing record parcel volumes currently due to increasing interest in online shopping. At the same time they also have limited capacity due to staff shortages, a reduction in passenger flights (which also carry parcels) and the ongoing impacts of COVID-19. Unfortunately, this is leading to significant delays to normal delivery timeframes.

  • Australia Post: We are seeing delays of up to 5 business days for AusPost eParcel (Express Post) and up to 10 business days for AusPost eParcel (Parcel Post). For more information please click here to visit the Australia Post website.
  • Aramex (Fastway): We are seeing delays of up to 10 business days (to normal delivery times) across the Aramex network – this is especially the case for deliveries to Western Australia and Victoria. For more information please click here to visit the Aramex website.

Update: We are seeing extended delays of up to 6 weeks for delivery to Western Australia, South Australia and the Northern Territory due to weather-related disruptions across Australia. 

Which shipping should I select?

Pet Chemist offers a range of shipping options that customers can select at checkout. All of the options available include tracking details which will be emailed to you once the parcel is dispatched from our warehouse.

Our shipping options include:

  • Australia Post eParcel (Express Post) - generally the fastest option to most customers across Australia.
  • Australia Post eParcel (Parcel Post) - a more cost effective, slower option for smaller parcels.
  • Aramex Road Delivery (Flat Rate Parcel or Standard Parcel) - a more cost effective option for heavy parcels and local deliveries to the Gold Coast, Northern Rivers and southeast Queensland. Aramex cannot be delivered to AusPost parcel lockers or PO boxes.
  • Startrack Premium Delivery - a premium courier delivery recommended for cold shipping deliveries. Startrack cannot be delivered to AusPost parcel lockers or PO boxes.

Processing & Dispatch Times

In-stock items ordered before 5pm on a weekday are generally dispatched the following business day, while in-stock items ordered after 5pm are generally dispatched within 48 hours. In-stock items ordered on weekends and public holidays will generally be dispatched the next business day.

Please let us know by calling us on 1300 000 738 if you need medication urgently, as we can rush through orders if required. Urgent orders for same day dispatch may involve a Priority Order Surcharge of $4.95.

Delivery Times

Delivery time (in addition to the above processing and dispatch time) depends upon the method of delivery you select at checkout. Delivery of orders can take between 2-6 business days on average when delivering to metro areas on the east coast of Australia, while delivery to rural areas, Western Australia and the Northern Territory may take longer.

For an estimate on Australia Post delivery times, please see the following link and enter Tweed Heads, NSW 2485 as the "From Address" and enter your address as the "To Address": AusPost Delivery Estimate.

Please see the following link for delivery time estimates for Aramex: Aramex Transit Times. Please enter "Gold Coast" under "Send from" and the closest centre to you in the "Send to" field. Please note that it will take additional time if you live away from the centre selected.

If you are not offered a rate for "Aramex Road Delivery (Flat Rate Parcel)", then your location is not within the Aramex network and we do not recommend selecting Aramex as your delivery method. If you do select Aramex in this instance, then the final leg of the delivery will be made by Australia Post, which may cause delays.

For a Startrack delivery estimate, click here to visit their website and select "Calculate transit time" on the right of their website. Enter Tweed Heads, NSW 2485 as the Sender's location and "Fixed Price Premium" as the service.

How much does shipping cost?

Shipping to anywhere in Australia for small orders under 0.5kg costs $7.29 for Australia Post eParcel (Parcel Post) and $8.73 for Australia Post eParcel (Express Post). For larger or heavier orders sent by Australia Post, the shipping cost is automatically calculated at checkout as it depends upon weight and where the parcel is being sent.

Shipping within the Aramex network starts at $5.61 for local deliveries on the Gold Coast and $8.44 for small parcels up to 2kg within the Aramex delivery network. The cost of shipping larger parcels within the Aramex network increases in cost for larger parcels. Once again the shipping cost for larger parcels is automatically calculated at checkout.

Free or discounted shipping with orders over $99

Pet Chemist offers free shipping on orders over $99 with:

  • Australia Post eParcel (Parcel Post) on small parcels under 0.5kg Australia wide, and
  • Aramex Road Delivery on parcels under 2kg within the Aramex delivery network. 

Pet Chemist also offers a discounted rate of $3.95 for Australia Post eParcel (Express Post) on orders over $99 for small packages under 0.5kg.

For packages weighing more than 0.5kg for Australia Post or 2kg for Aramex, Pet Chemist offers a discount of $6.95 on the cost of delivery. This discount is automatically applied at the checkout.

Free or discounted shipping only does not apply to special shipping orders, including Cold Shipping and orders for Compounded Medication. Cold Shipping costs between $9.95 and $19.95, depending upon the method selected. Shipping of Compounded Medication costs a flat rate of $19.95 and is sent by Australia Post eParcel (Express Post). 

Shipping Refrigerated Items

Refrigerated items are sent in insulated packaging with ice gel packs. Refrigerated items are dispatched on Monday and Tuesday only to ensure they reach their destination whilst still cold. We strongly recommend only sending refrigerated items to postcodes within the Australia Post Express Post next business day network or selecting Startrack Premium delivery.

Do you offer Shipping Insurance?

We recommend selecting Route Protect on all forms of delivery. Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. If Route Protect is not chosen, we may not be liable for loss or damage, whether direct or consequential, arising from events beyond our control. The cost of Route Protect is calculated at the checkout based on the total cost of your order.

What is Route Protect?

Route Protect is premium package protection for your Pet Chemist order. When you add Route Protect at checkout, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval by the Route team, for a reorder or refund within 24-48 hours.

When a Route Protect claim is approved and processed, your order will be automatically place again with Pet Chemist for dispatch. Orders for prescription medication will need to be authorised and accepted by the dispensing pharmacist in accordance with regulatory requirements. In some circumstances this may require a new prescription from your vet.

Returns of Prescription Medication

By law prescription medication cannot be re-sold after they have left the pharmacy premises. As such, refunds are not available for unused medicines once they have been supplied by the pharmacist and dispatched. Please take this into consideration when deciding on the quantity of medication to order, as orders of medication cannot be cancelled once they have been supplied by the pharmacist and dispatched.